Last updated: 18/11/2025

At Candle Cove, we want you to be happy with your purchase. If there is an issue with your order, please contact us so we can help.

Refunds, Replacements & Returns

Because our products are handmade and scented, we do not accept returns or provide refunds for:

• Change of mind

• Choosing the wrong scent

• Disliking a fragrance

• Used candles

Damaged Orders

If your order arrives damaged, please contact us within 48 hours with clear photos of:

• The damage

• The packaging

• The shipping label

We will offer either a replacement or a refund, depending on stock availability.

Lost Parcels

If your parcel is lost by the courier:

• We will open an inquiry with the courier company.

• If the parcel is confirmed lost, we will send a replacement or issue a refund.

Please allow time for the courier investigation process.

Wrong Item Received

If you receive an incorrect item:

• Contact us within 48 hours.

• Provide a photo of what you received.

• We will arrange a replacement at no additional cost.

Quality Concerns

If you believe your candle has a fault (e.g., wick issues or tunnelling), please contact us with photos or details.
We will assess each situation individually and offer a suitable solution.

Please note: frosting, small surface imperfections, and slight scent variations are normal characteristics of handmade soy candles and are not considered faults.

Refund Timing

If a refund is approved, it will be processed back to your original payment method.
Please allow 3–5 business days for it to appear in your account.

Contact

If you have any questions regarding this Refund Policy or your order, please contact:
candlecove2025est@gmail.com